Your trust matters to us, and we're committed to keeping your personal info safe and sound.
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: we're not your typical corporate hotel chain that treats guest data like some commodity. At Jade Flare Odyssey, we've built our reputation on trust, and that extends to how we handle your personal information.
This policy breaks down exactly what info we collect, why we need it, and how we're keeping it locked down tight. We've tried to make it as straightforward as possible - no legal jargon that'll make your eyes glaze over. If you've got questions after reading through, just give us a shout at reservations@jadeflareodyssey.info.
Alright, so here's what we're gathering when you book with us or visit our property:
Sometimes we'll get info from booking platforms like Expedia or Booking.com if that's how you found us. We might also collect publicly available info from social media if you've tagged us or mentioned your stay.
We're not collecting your data just for kicks - here's exactly what we're doing with it:
Processing bookings, sending confirmations, handling cancellations or changes to your stay.
Charging your card, issuing refunds, keeping track of transactions for accounting purposes.
Sending pre-arrival emails, answering your questions, following up after checkout to see how everything went.
Remembering your preferences so your next stay is even better than the last one.
Sending special offers and updates - but only if you've said it's cool with you. You can opt out anytime.
Meeting tax requirements, following local regulations, protecting against fraud.
Important note: We'll never sell your personal information to third parties. That's not how we roll. Your data stays with us unless there's a legitimate business reason to share it (like processing your payment), and even then, it's only with trusted partners who are bound by strict confidentiality agreements.
We keep your info pretty close to the chest, but there are a few situations where we need to share it:
We work with trusted companies that help us run the hotel smoothly:
Sometimes we're legally required to share information with:
If you book through a third-party site or use a corporate rate, we'll share necessary info with those partners. We might also work with local tour operators or restaurants to arrange services you've requested.
All our partners are carefully vetted and bound by confidentiality agreements. They're only allowed to use your data for the specific purpose we've hired them for - nothing more.
Yeah, we use cookies - but not the chocolate chip kind (though we do serve those at breakfast). Here's the breakdown:
These are necessary for the website to function properly. They let you navigate around and use features like your booking cart. Can't really turn these off without breaking the site.
Help us understand which pages are popular, where people get stuck, and how we can make the site better. All the data's anonymous.
Remember your preferences like language settings or whether you've already filled out certain forms. Makes your experience smoother.
Track your browsing habits to show you relevant ads. These are optional - you can decline them if you want.
You've got control here. Most browsers let you block or delete cookies through their settings. Just keep in mind that blocking certain cookies might affect how well the site works. If you want to get specific about which cookies you allow, the banner at the bottom of the page lets you customize your choices.
Quick tip: If you're browsing from the EU or California, you've got extra rights under GDPR and CCPA. We'll always ask for your consent before dropping non-essential cookies on your device.
Security isn't just some checkbox for us - it's baked into everything we do. Here's how we're keeping your information safe:
All data transmitted to and from our site is encrypted using SSL/TLS technology. That's the same level of security banks use.
Your data lives on protected servers with multiple layers of security. Access is strictly limited to authorized personnel only.
Staff can only access the info they need to do their jobs. Everything's logged and monitored for unusual activity.
We back up data regularly so nothing gets lost if there's a technical hiccup. Backups are encrypted and stored separately.
We conduct regular security assessments and penetration testing to identify and fix vulnerabilities before they become problems.
Everyone on our team receives ongoing training about data protection and privacy best practices.
Real talk: No system is 100% bulletproof. While we've got robust security measures in place, we can't guarantee absolute security. That said, we're constantly updating and improving our defenses. If there's ever a breach that affects your data, we'll notify you promptly and let you know what steps we're taking to address it.
Your data, your rules. Here's what you can do:
Want to see what data we've got on you? Just ask. We'll send you a copy in a readable format. You can also request that we transfer your data to another service provider if you want.
Notice something wrong in your profile or booking info? Let us know and we'll fix it ASAP. You can update most stuff yourself through your account settings, or contact us directly.
Want us to erase your data? We'll honor that request, though we might need to keep certain records for legal or accounting reasons (like tax documentation). Once the legal retention period is up, it's gone for good.
Not interested in our promotional emails anymore? No hard feelings - just click the unsubscribe link at the bottom of any marketing email, or shoot us a message. You'll stop receiving promotional stuff but we'll still send important booking-related communications.
In certain situations, you can object to how we're using your data. For instance, if we're processing info based on legitimate interests, you can challenge that. We'll stop unless we've got compelling legal grounds to continue.
You can ask us to temporarily freeze the use of your data in specific circumstances - like if you're disputing the accuracy of the info or challenging our legal basis for processing it.
Getting in touch is easy:
We'll respond to your request within 30 days. If we need more time, we'll let you know why and when you can expect to hear back.
We don't keep your data forever - only as long as we need it. Here's our approach:
If you're a returning guest or have an upcoming reservation, we'll keep your info active in our system. This helps us provide better service and remember your preferences.
After your stay, we'll keep basic booking records for 7 years to meet Canadian tax and accounting requirements. If you've opted into marketing, we'll keep your contact info until you ask us to stop or until it's been 3 years since your last interaction with us.
For bookings that didn't result in an actual stay, we'll typically keep records for 2 years for accounting purposes